Shipping policy

 

1. Overview

At London Paintings, we strive to ensure that your artwork arrives safely and promptly. This Shipping Policy outlines how we handle the shipping of original paintings and prints. By purchasing from our website, you agree to the terms outlined in this policy.

2. Processing Time

  • Original Paintings: Each original painting is carefully packaged to ensure its safety. Please allow 5-7 business days for processing and packaging.
  • Prints: Prints are typically processed within 3-5 business days.
  • Orders are processed Monday through Friday, excluding holidays. You will receive a notification once your order has been shipped.

3. Shipping Rates and Delivery Times

  • Domestic Shipping (UK):
    • Standard Shipping: [Specify cost] (estimated delivery time: 3-5 business days)
    • Express Shipping: [Specify cost] (estimated delivery time: 1-2 business days)
  • International Shipping:
    • Standard International Shipping: [Specify cost] (estimated delivery time: 7-14 business days)
    • Express International Shipping: [Specify cost] (estimated delivery time: 3-7 business days)
  • Shipping costs are calculated at checkout based on the size, weight, and destination of the order.

4. Packaging

  • Original Paintings: Each painting is securely packaged with protective materials to prevent damage during transit. We use sturdy, custom-sized boxes for shipping.
  • Prints: Prints are shipped in protective tubes or flat packaging, depending on the size and nature of the print, to ensure they arrive in perfect condition.

5. Tracking and Delivery

  • Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status and location of your shipment.
  • Please ensure that the shipping address provided is accurate. We are not responsible for lost or delayed shipments due to incorrect addresses.

6. International Shipping Considerations

  • Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs processing.
  • Customs Declarations: We accurately declare the value and contents of all shipments in compliance with international shipping regulations.

7. Damaged or Lost Items

  • If your artwork arrives damaged, please contact us immediately at [your contact email] with photos of the damage and the packaging. We will work with you to resolve the issue promptly.
  • In the event of a lost shipment, please contact us, and we will initiate a claim with the shipping carrier.

8. Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Returns Policy](link to your returns policy).

9. Contact Us

  • If you have any questions or concerns about our Shipping Policy, please contact us at ryanmusic@mac.com

Effective Date: 01/01/2024